Phone 01778 590352 Mobile 07934 225135 Email info@bourne2hire.com
1
Do I have to pay when booking?

Yes. If you want to secure the booking, then payment is required to guarantee your vehicle is secure. The minimum is 1 day's hire cost or you can pay in full. If you only pay the minimum 1 day's hire payment, then you have to pay the remaining balance upon collection.
2
Can I reserve a specific make and model of van?

Yes. But only if the specific van you would like is available.
3
What documents do I need?

1. Full UK driving licence (this DOES NOT count as proof of address).

Note: The old paper licence is still valid, so you can bring this, but you will need to bring a photo id. (e.g. passport).


2. 2 x proof of address (We can accept original paper or PDF versions of these documents only. NO Pictures or Screenshots. You can send PDFs to info@bourne2hire.com. These must be sent the day before collection only).


Note: All documents must be dated within the last three months. Acceptable documents are:

  1. Electricity (bill/statement)
  2. Water (bill/statement)
  3. Gas (bill/statement)
  4. Broadband/Landline
  5. Council tax
  6. TV licence
  7. Bank Statement
  8. Credit card bill / statement
  9. Mortgage statement
  10. Polling card
  11. HMRC self-assessment / tax credit
  12. Student loan
  13. Shotgun licence
  14. Payslip
  15. Mobile Phone Bills
  16. Pension letters
  17. Car Finance Statement
  18. Loan Statement
  19. Property deed


3. License check code (this is case sensitive, so if writing it down you must make sure it is exact). Which can be found here.

Note: If you prefer, you can bring your National Insurance number and we can do the driving licence check on the gov website when you come.

4
What are the age limits to drive your vehicles?

You must be between 21 and 75 and have held your driving license for at least 2 years. You must be 25 or over to drive vehicles over 7.5 tons. Minibuses require you to be 25 or over. The maximum age is 75.

5
What happens if I return the van late?

If you return the van late, you will have to pay a late fee, but if you are going to be late, please contact the office and we will discuss it further.
6
Do you offer collision damage waiver?

We don't offer collision damage waivers, but you can get Van excess insurance from here or Car excess insurance from here.
7
Is there a limit to how many points I can have on my licence and still hire your vehicles?

Yes. You are allowed a maximum of 6 minor offense points (i.e. sp30, sp40). If you have other convictions like DR10, IN10, MS90, you must notify us immediately.
8
How long is the day charge for?

The hire is up to 24 hours from the time of the booking.
9
What is the fuel policy?

The fuel level will be checked and noted before you leave. We ask that you return the vehicle with the same fuel level.
10
What happens in the event of a breakdown?

All our vans are covered by RAC 24-hour breakdown cover. Details will be found on the rental agreement.
11
Can I take a vehicle to Europe?

Yes. We can provide European cover at an additional cost. The booking must be made in advance to obtain a green card from the insurance company.
12
What happens if I get a speeding or parking ticket?

The hirer is responsible for any tickets accrued during the hire, and a £20 admin charge will be applied. Your details will be passed to the authorities for any inquiries.
13
Do you have a cancellation policy?

If you wish to cancel your booking, please do so within 72 hours of your rental to receive a full refund. If you cancel after 72 hours, you will lose your reservation payment.